Physical Products (such as books, card decks, CD, DVD, calendars, coloring books) purchased from Colette Baron-Reid can be returned within 90 days of the purchase date for a full product refund or exchange. To return a physical item contact Customer Care by submitting a request through our Help Desk HERE and selecting Order(s) for the Reason for your request field. You can also reach us by phone 1-800-654-5126 with your original order number or invoice number, full name, description of product, and reason for return. Please note we will NOT accept partial returns on bundled and special packaged items.

Return items to the address listed on your packing slip:

Consumer Returns
Penguin Random House LLC
1019 N State Rd 47
Crawfordsville, IN 47933

Author event/lecture passes purchased through Colette Baron-Reid are non-refundable.

Online courses purchased from Colette Baron-Reid have a 60-day money back guarantee, no refunds will be offered after 60 days. Contact Customer Care by submitting a request through our Help Desk HERE or phone 1-800-654-5126 with your original order number, full name, description of product and reason for return. Once processed you’ll receive confirmation of the refund.

Audio downloads and online videos purchased from Colette Baron-Reid have a 30-day money back guarantee, no refunds will be offered after 30 days. Contact Customer Care by submitting a request through our Help Desk HERE or phone 1-800-654-5126 with your original order number, full name, description of product and reason for return. Once processed you’ll receive confirmation of the refund.

Memberships purchased from Colette Baron-Reid have a 30 day money back guarantee, no refunds will be offered after 30 days. Contact Customer Care by submitting a request through our Help Desk HERE or phone 1-800-654-5126 with your original order number, full name, description of product and reason for return. Once processed you’ll receive confirmation of the refund.

Items not mentioned above contact Customer Care by submitting a request through our Help Desk HERE or phone 1-800-654-5126

For Wholesale Returns, please click here.